Remote Customer Experience Coordinator- Email, Chat, Call Job at Essence Journey, Florida, FL

SUtSNU00aVhVUmN4UkllblVyYUpDQ1ppTlE9PQ==
  • Essence Journey
  • Florida, FL

Job Description

Job Summary

We are seeking a detail-oriented, client-focused Remote Customer Experience Coordinator to join our virtual support team. In this role, you will work closely with clients via email, chat, and phone, helping them navigate services, confirm details, and provide tailored guidance based on their needs. You will play a key role in coordinating experiences, clarifying options, and ensuring every step of the journey is smooth from start to finish. If you enjoy helping others, solving problems, and supporting seamless planning, this is the perfect opportunity to grow in a dynamic remote environment.


Requirements

  • Must be 18 years of age or older
  • Prior experience in customer service, hospitality, or remote support roles is preferred
  • Excellent written and verbal communication skills
  • Strong organizational and multitasking abilities in a remote setting
  • Tech-savvy and comfortable using email, chat, and other virtual tools for daily communication
  • Must have a reliable internet connection

Key Responsibilities

  • Communicate with clients via email, chat, and phone to provide timely, helpful, and accurate assistance
  • Help clients review and finalize key details such as booking confirmations, service timelines, and itinerary support
  • Deliver clear guidance by identifying client needs and walking them through the best available options
  • Maintain up-to-date records of interactions and updates within internal systems
  • Collaborate with internal teams to help resolve escalated or complex situations professionally
  • Ensure a smooth and satisfying client experience through proactive follow-up and support

    Work Schedule & Benefits

    • 100% remote role with flexible scheduling options
    • Daily pay option available
    • Access to exclusive employee perks, including discounted rates on lifestyle, wellness, and occasional travel experiences
    • Supportive, growth-focused team environment
    • Ongoing training, coaching, and professional development

    Equal Opportunity

    We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

Job Tags

Remote job, Daily paid, Flexible hours,

Similar Jobs

Westgate Resorts

General Liability Claim Adjuster Job at Westgate Resorts

 ...the best and most-affordable vacation options out there! Job Description Are you a seasoned General Liability Claims Adjuster with strong litigation experience? In this role, youll manage a diverse portfolio ofof general liability claims, including claims... 

Golden Nugget

Multi Games Dealer Job at Golden Nugget

Qualifications: QUALIFICATIONS : To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Stand for ...

Holiday Lanes

Human Resources Manager Job at Holiday Lanes

 ...A true leadership role with influence across the entire center Job Summary We are seeking an experienced, hands-on Human Resources Manager to support our growing Bowling & Entertainment Center. This role is a key part of the leadership team , working closely... 

Golden Nugget

Overnight Security Officer Job at Golden Nugget

Overview: SUMMARY: Protects the assets of the casino, as directed, and responds promptly to requests for security assistance. Performs duties in compliance with local, state, and federal laws and the Colorado Limited Gaming Act. Provides exceptional guest service... 

CEDENT

Program Manager (Remote) Job at CEDENT

 ...Program Manager Order Management Location: Remote Duration: 12+ Month Rolling Contract Industry: Semiconductor / Manufacturing / High-Tech Overview: We are seeking an experienced Program Manager to lead a portfolio of functional enhancement projects that...