Job Description

The Service Counter Clerk is first and foremost responsible for guest relations and satisfaction He/She is primarily responsible for providing services to our guests such as check cashing, wire transfers, lottery, etc. He/She will help to control guest flow on the front end by helping wherever necessary, as prompted by management. He/She is responsible for helping to ensure a safe and clean environment on the front end and throughout the store by reporting issues to management and helping with cleanups of spills and other safety hazards.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest

• Follows daily work schedule as assigned by management

• Follows dress code in accordance with team member handbook

• Performs service counter duties including but not limited to: answering the telephone, cashing checks, accepting and entering utility payments, helping guests with wire transfers, making money orders, lifting, stocking product, blocking, facing, dusting, and ordering; these duties may include sacking and checking duties as needed

• Awareness of policies (Check Cashing, Refunds, Gift Cards, etc.) in place in order for the store to remain profitable

• Help management run the front end by assisting where needed and helping to ensure checkers and sackers are sent on break and home on time

• Must be attentive at all times to needs of guests and be ready and able to direct/take guest to items in question

• Performs other duties as requested or required by management

Key Requirements:

• High School Diploma or equivalent

• Must meet the requirements of a sacker and checker

• Ability to work at fast-paced, but efficient and controlled manner

• Ability to perform all physical aspects of duties, including but not limited to bending, standing in place, lifting, walking, squatting, climbing and at times running

• Ability to operate all checker equipment, office equipment, Post Office equipment, and count money and make change

• Ability to accept supervisory coaching related to performance, work habits and attitude

• Ability to function as a team member and get along with others

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