Job Description

Job Description and Duties

Why Join DHCS?

The Department of Health Care Services (DHCS) is the backbone of California’s health care safety net. Our success is made possible by the hard work of more than 4,800 DHCS team members and through collaboration with the federal government and other state agencies, counties, and partners for the care of low-income families, children, pregnant women, older adults, and persons with disabilities. This is an exciting opportunity to join our diverse team in the following role. If you are interested in joining our team, apply today!

About this Role:

The Department of Health Care Services (DHCS), Workers’ Compensation Recovery Program (WCRP) is looking for a highly motivated individual to join our team. WCRP is responsible for the recovery of Medi-Cal expenditures paid on behalf of Medi-Cal members who have workers’ compensation claims with employers, insurance companies, or the Workers’ Compensation Appeals Board (WCAB). This position will provide an opportunity to develop and demonstrate strong critical thinking, problem-solving, and negotiation skills. The analyst will perform detailed analytical work for the WCRP. These duties include, but are not limited to reviewing legal documents, analyzing data involved with the recovery of funds spent for treatments and services, administrative responsibilities, and managing case files to maximize the reimbursement amounts received. Under the supervision of the Staff Services Manager I, the Recovery Analyst will correspond verbally and in writing with attorneys, insurance carriers, and the WCAB to secure payments in a timely manner.  

The ability to use independent judgment and communicate effectively with management, external stakeholders, and the Office of Legal Services is essential. The individual must be able to follow guidelines and use independent judgment and discretion to apply state and federal laws, regulations, policies, and procedures.

Have questions and/or need assistance?

Contact Recruit@dhcs.ca.gov, we are here to help walk you through the state hiring process!

You will find additional information about the job in the .

Working Conditions

This position offers a hybrid work schedule as outlined in the telework information section below; the amount of telework is based on the operational business needs. Beginning July 1, 2025, pursuant to Executive Order N-22-25 issued March 3, 2025, and California Department of Human Resources (CalHR) Statewide Guidance issued March 13, 2025, DHCS team members generally will be required to report in-person a minimum of four days per week unless exempted/excepted.

Our campus-style office is located in West Sacramento, offers free parking, and is near the freeway, a shopping center, and several dining options.

Special Requirements

Simple Application Steps

If you are interested in this position, complete the following these simple steps:

1. Review the education and experience minimum qualifications (MQ’s) of the  Staff Services Analyst (5157) . See the Minimum Requirements section above.
2. Complete the supplemental application and state application by clicking “Apply Now” above. See below for detailed application instructions.
3. Submit your application package with all required documents, which includes the supplemental application - see the "Required Application Package Documents" section below.
4. Once you have applied, take the   Staff Services Analyst Examination . 

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to independently analyze data, draw sound conclusions, and take effective actions
• Ability to develop and evaluate alternatives and be a creative problem solver
• Ability to adjust to changing situations and priorities
• Ability to develop and maintain effective and cooperative working relationships
• Ability to work independently and in a team environment
• Strong customer service and interpersonal skills
• Strong organizational and time management skills
• Strong written and oral communication
• Self-motivated and enthusiastic with a positive attitude
• Proficient computer skills (i.e. Microsoft Word, Outlook, Excel, etc.) 
• Experience with Workers’ Compensation procedures, insurance claims, or medical records is desirable, but not required.

Supplemental Application Requirement Section

Applicants must respond to the Supplemental Application (SA) for this recruitment. The SA serves as documentation of each candidate’s ability to present information clearly and concisely in writing.  Applications which fail to include the SA and follow the instructions may not be considered for the position.

Respond directly to the following Supplemental Application questions:

1. Describe a time you identified and improved inefficiencies within a process you needed to follow. What were the inefficiencies, how did you improve those inefficiencies, and what was the outcome?
2. Describe a time when you used fact-finding skills to gain information needed to solve a problem. What was the problem? How did you analyze the information you gathered? What was the outcome?

The SA must have each response numbered and be no more than two pages in length, single-spaced, and use 12-point Arial font. In addition, you must indicate your full name and Job Control Number in the top right corner.

Artificial intelligence may not be used to complete the SA and any responses using artificial intelligence will disqualify the applicant from consideration for the position. 

Benefits

DHCS is dedicated to creating an innovative workplace for its team members that is inclusive, diverse, and interactive! Here are a few of the ways we stay engaged with our team:

• Continuous and ongoing training
• Diversity, Equity, and Inclusion program activities
• Employee Assistance Program (EAP)

Additionally, as a team member of the State of California, you may be eligible for many benefits, such as:

• Medical, including health, dental, and vision insurance.
• Paid Holidays and vacation/leave
• Defined retirement program
• Savings Plus Program (401(k), 457)
• Medical/Dependent Care Reimbursement Accounts

Full benefits information can be found on CalHR's California State Civil Service Employee Benefits Summary .

DHCS 2023-2027 Strategic Plan provides more information about our commitment to serving Californians and organizational excellence.

We need your help! Please let us know how you heard about our position by taking this brief optional survey: SurveyMonkey link . This survey is not required to be considered for this position.

Telework Information

Currently, this position may be eligible for telework up to three days per week and is required to report in-person and site-based a minimum of two days per week. The amount of telework is at the discretion of the Department and is subject to change consistent with DHCS’ Telework Program and Government Code sections 14200 – 14203. Telework is available to California residents, and proof of residency may be required.

Business travel may be required, and reimbursement considers an employee’s designated office and residence subject to regulations and bargaining unit contract provisions. All commute expenses to the reporting location will be the responsibility of the selected candidate.

The DHCS office location for this position is: 840 Stillwater Road, West Sacramento, CA  95605

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application -

  Refer to the Supplemental Application Requirement Section for instructions.

Job Tags

Holiday work, Permanent employment, Full time, Contract work, Remote job, 2 days per week, 3 days per week,

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