Medical Administrative Assistant Job at Transformations Care Network, Towson, MD

SmFsNE1JV2RWQk16UjRDa1ZMYUpCaVJoUHc9PQ==
  • Transformations Care Network
  • Towson, MD

Job Description

This role is based in our Towson clinic (Towson, Maryland).

At Columbia Mental Health , a member of Transformations Care Network (TCN), we are committed to improving access to the highest-quality mental health care in our local communities. As a Prescriber Medical Administrative Assistant (Medical Assistant) , you'll be an essential part of our clinical support team.

As the heart of our clinics – providing support for our clients as well as our team members, your responsibilities will range from handling client calls by answering questions, finding solutions to issues, scheduling, answering concerns or complaints and providing essential information. Prescriber Medical Administrative Assistants have superior customer service skills and professionalism, and an ability to multi-task, be conscientious and compassionate to clients and staff.

Columbia Mental Health team members are highly motivated by working as part of a collaborative cohesive team in a fast-paced environment. These team members are champions of protecting sensitive information, complying with HIPAA, and are skilled at maintaining composure and professionalism in all situations.

Key Responsibilities

  • Answer phones and take clients’ calls and provide professional, accurate, satisfactory answers to their questions and concerns.
  • Guide client through troubleshooting for telehealth appointments.
  • Call insurance for prior authorization and copay information.
  • Assist providers in administrative tasks.
  • Answer general questions about the practice and services provided.
  • Answer internal communication questions.
  • Coordinate care between clients and providers.
  • Schedule client appointments
  • Call in prescriptions to the pharmacy as needed and work on meds prior authorizations.
  • Collaborate with other team members and locations to provide excellent customer service.
  • Help train new team members as needed.
  • Prepare client files for providers.
  • Provide overall psychiatric provider and site support in conjunction with Site Coordinators
  • Own and manage medication logbook and download prescription monitoring report each day for review.
  • Help support therapists and psychiatric providers on managing waitlists.
  • Must maintain a professional dress code at all times.
  • Help coordinator coverage when short staffed.
  • Order and maintain all office supplies.
  • Work with and Support Clinical Directors and RDO with new initiatives and rollouts.
  • Help to train new employees and orient new staff (day one welcome)
  • Ensure all office processes and policies are being followed.
  • Works closely with RDO on overall site management
  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent
  • Excellent communication skills (written and verbal) and ability to work well with a team, especially in stressful situations.
  • Patient and empathetic attitude as well as adaptable and flexible
  • Strong time management skills, detail oriented and organizational skills
  • Computer skills, familiarity with Google Drive
  • Phone skills, including familiarity with complex or multi-line phone systems.
  • Maintain client trust and protect operations by keeping client care information confidential.
  • Creating a safe, productive work environment that is client focused.
  • Possess desire to do a thorough job in a fast-paced environment, must be detail oriented and highly organized.
  • Ability to maintain professional appearance and demeanor, and interface well with clients and teammates in a mental health setting.
  • Ability to complete other office tasks as needed.
  • Customer service skills

Explore The Advantages Of Joining Our Team

  • Enjoy competitive compensation and a wide range of benefits, including medical, dental, vision, low-cost virtual care, dependent and domestic partner coverage, 401K, and more, designed to support your well-being and financial security.
  • Immerse yourself in a community united by a deep commitment to enhance mental health and revolutionize client care.
  • Embrace a journey of continuous learning, guided by seasoned professionals, fostering your career growth in a nurturing environment.
  • Play a pivotal role in reshaping behavioral health, with your efforts directly improving client lives.
  • Thrive in an environment that celebrates collaborative success, driven by effective communication and unity.
  • Receive comprehensive onboarding and ongoing educational resources, tailored to cultivate your talents, and assure your triumph in your role.

Transformations Care Network is an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Job Tags

Local area, Remote job, Flexible hours,

Similar Jobs

Christus Health

Nnp, Neonatal Nurse Practitioner - Neonatology - PRN Job at Christus Health

DescriptionSummary:NNPs are members of the health delivery system, practicing autonomously in diverse areas along the wellness-illness continuum in which direct primary and acute care is provided across settings. NNPs diagnose and treat patients with undifferentiated ...

NBC Universal

Sr. Analyst, Retail Global Analytics and Insights (UP&E) Job at NBC Universal

 ...parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and... 

Community Health Systems

Ultrasound Tech PRN Job at Community Health Systems

**Job Summary**The Ultrasound Technologist performs high-quality diagnostic ultrasound examinations to assist physicians in the evaluation and treatment of patients. This role requires independent judgment, technical expertise, and a commitment to patient safety and comfort... 

Vensure Employer Solutions

Nail Technician - CA - On Site Job at Vensure Employer Solutions

 ...rapidly growing Company in the Sacramento region with multiple shops opening over the next 5 years. We are looking for a experienced NailTechnicians/Cosmetologists that have a commitment to personal growth. Senior,Management, and Regional positions will be available.... 

Reyes Holdings

CDL Class A Driver Job at Reyes Holdings

Join the leading beverage provider, Reyes Coca-Cola Bottling! + Shift: Full Time, Monday-Friday, 4:00am start + Benefits: Union, Medical, Dental, Vision, Retirement, Vacation + Hourly Pay Rate: $28.80 - $32.40 If you enjoy our products, you'll really enjoy being a...