Desktop Support Technician Job at Radiant Digital, Providence, RI

SjZWK05vNmJWQlE3UjRHbFZMS05BQ2RsTXc9PQ==
  • Radiant Digital
  • Providence, RI

Job Description

At Radiant Digital, we provide IT solutions and consulting services to help government agencies and businesses in the USA, Canada, the Middle East, and Southeast Asia. On the federal side, we support agencies like NASA, the Department of State (DOS), the IRS, ACL, ACF,USDA and many others, along with numerous state and local government agencies.

We work with industries like telecom, healthcare, entertainment, oil and gas offering solutions designed to meet their specific needs. We focus on improving systems, making better use of data, and updating applications to keep up with changing markets.

Position: Desktop Support Technician

Duration: 06 Months

Location: Providence, RI

Duties and responsibilities include but are not limited to:

  • Troubleshoot and implement fixes and workarounds for PC’s, laptops, and other mobile devices.
  • Provides a high level of customer service and support as it relates to responding to help desk requests.
  • Create, change, and delete user accounts per request.
  • Coordinate directly with various state agencies regarding hardware and software service and repair requirements.
  • Assists in troubleshooting and resolving issues with web-based connection issues to other agencies. Provide remote support to end users/customers during off hours.
  • Troubleshoot and deliver solutions to common hardware/software problems.
  • Create, deploy, and maintain PC images and Software Distribution packages.
  • Maintaining, configuring, and monitoring cloud and locally based software.
  • Perform archiving of user’s data and email.
  • Maintains and reports on inventory and support schedules.
  • Must be available for on-call and after-hours responsibilities.

Hardware

Desktop and Laptop Computers, surfaces, and other devices.

Printers, Scanners and Monitors

Software

Microsoft Office 365

Proprietary software solutions

Internet Browsers (IE, Firefox, and Chrome)

Productivity Tools (Adobe Acrobat DC, Acrobat Reader)

Econotel IP Telephone system

OS Supported (Windows 10, Windows 11)

Job Tags

Contract work, Work at office, Local area, Remote work,

Similar Jobs

Fort Myers Broadcasting Co

Production Assistant - Full-time Job at Fort Myers Broadcasting Co

 ...WINK-TV is seeking a full-time production assistant to work behind the scenes during our local newscasts. Responsibilities include operating studio camera, audio, character generator, video switcher and assisting with promotional production. Previous production experience... 

Wits Solutions Inc

SIEM Content Developer Job at Wits Solutions Inc

 ...Three (3) years of System and/or Network Administration experience Understanding of various log formats Understanding of the MITRE ATT&CK framework Strong understanding of network architecture Experience developing and maintaining scripts (preferably... 

Compass Group

JANITOR (PART TIME) Job at Compass Group

 ...for a part time JANITOR position. Location : Rogers Public Schools - 2200 W Oak Street, Rogers, AR 72758 Note: online...  ...interview. Requirement : Janitorial experience and general cleaning knowledge required. Willing to train. Pay Range: $14.28per... 

Computer CORE

QA Tester within United States Job at Computer CORE

 ...detail-oriented and have a keen eye for identifying bugs and issues? If yes, then we have the perfect opportunity for you! As a QA Tester within our company, you will play a crucial role in ensuring the delivery of high-quality software products to our clients. You will... 

DivaDance

Part-Time Dance Instructor/Choreographer Job at DivaDance

ABOUT US: DivaDance is the #1 brand for pop-music inspired, choreography-based dance classes, programs, and parties - with franchises across the US and in Mexico. Joining our staff is an opportunity to change lives, empower others, and do what you love as we inspire...