Customer Service Agent Job at Twin Peaks Lodge & Hot Springs, Ouray, CO

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  • Twin Peaks Lodge & Hot Springs
  • Ouray, CO

Job Description

We are looking for someone to fill an opening in our existing highly dynamic team.

Customer Service Agent

Duties:
- Provide exceptional customer service via phone, email, and chat
- Handle inbound customer inquiries and resolve issues in a timely manner
- Analyze customer needs and recommend appropriate products or services
- Process orders, returns, and exchanges accurately
- Maintain customer records and update information as needed
- Conduct outbound calling campaigns to follow up with customers or promote new products/services

Qualifications:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to analyze customer needs and provide appropriate solutions
- Proficient in using customer service software and systems
- Previous experience in a customer service role is preferred but not required
- High school diploma or equivalent

At our company, we value our customers and strive to provide the best possible service. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and building strong relationships with our clients. If you are a motivated individual with excellent communication skills and a passion for helping others, we would love to hear from you.

Customer Service Agent Job Description:

Requirements:

  • High School diploma or equivalent.
  • Computer skills required.
  • Preferably, customer service or hotel-related experience.
  • Ability to lift up to 20 pounds and stand during the shift.

General Requirements:

  • Maintain a friendly demeanor.
  • Effective communication skills.
  • Multitasking ability.
  • Attend meetings and trainings.
  • Maintain grooming standards.
  • Comply with hotel standards.
  • Maximize productivity and problem-solving.
  • Maintain confidentiality.
  • Show initiative.
  • Perform other duties as assigned.

Duties & Functions:

  • Greet guests and staff.
  • Operate the Front Desk and PBX console.
  • Respond to inquiries promptly.
  • Handle bookings and reservations.
  • Provide information on hotel services.
  • Adhere to cash handling policies.
  • Be aware of rates and promotions.
  • Understand emergency procedures.
  • Efficiently handle check-ins and checkouts.
  • Use communication tools when necessary.
  • Operate the computer system.
  • Complete tasks on the checklist.
  • Maintain a clean work area.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Flexible schedule
  • On-the-job training
  • Paid time off

Shift:

  • 8 hour shift
  • Day shift
  • Evening shift
  • Morning shift
  • Night shift
  • Rotating shift

People with a criminal record are encouraged to apply

Ability to Commute:

  • Ouray, CO 81427 (Preferred)

Ability to Relocate:

  • Ouray, CO 81427: Relocate before starting work (Preferred)

Work Location: In person

Job Tags

Hourly pay, Full time, Relocation, Flexible hours, Shift work, Rotating shift, Day shift, Afternoon shift,

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