Job Description

Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking start-up companies and well-established billion-dollar organizations who want to find their next generation of talent.

The Job:

We are currently recruiting an entry-level  Client Relationship Specialist . This is a great opportunity for any recent graduate or emerging professional looking to start their career. The Client Relationship Specialist develops dynamic relationships and supports a variety of teams throughout the organization. 

A best-fit candidate should be collected, professional, and comfortable with all modes of communication. This position offers competitive pay and benefits as well as strong opportunities for growth.

What You Will Be Doing as a  Client Relationship Specialist :

• Confer with customers by telephone or in-person to provide information about products and services, take or enter orders, cancel accounts, or obtain details of complaints
• Keep records of customer interactions and transactions details of inquiries, complaints, and comments, as well as actions taken
• Act as a subject-matter expert regarding all customer queries
• Check to ensure that appropriate changes were made to resolve customers' problems
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Assist other teams including development, sales, and marketing as needed
• Demonstrate commitment to ongoing professional development
• Identify any areas for process improvement, develop solutions, and communicate with supervisors

Our ideal Client Relationship Specialist Candidate Has: 

• Processing information —gather, manipulate, store, retrieve, and classify data
• Clerical acumen —knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology 
• Customer service orientation —proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
• Self-control —Keep a positive attitude in the face of criticism and maintain composure, keeping emotions in check and avoiding aggressive behavior, even in very difficult situations. 
• Communication —express ideas clearly in both written and verbal correspondence, listen effectively, and share information appropriately with persons inside and outside the organization 

Salary:

• $40,000-50,000/yr + Benefits

Requirements to be a  Client Relationship Specialist :

• Bachelor's degree

Katapult Network is an equal-opportunity employer and celebrates diversity in all of its forms. People of all identities and backgrounds are encouraged to apply.

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