Job Description

Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time

About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.

The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.

What You’ll Do:

• Lead, train, and manage a high-performing team of Call Center Representatives

• Oversee daily operations and appointment scheduling for our sales team

• Confirm customer appointments and ensure scheduling accuracy

• Manage inbound and outbound call flows

• Maintain top-tier customer service standards

• Monitor and meet performance goals, quotas, and KPIs

• Work closely with sales and operations to optimize results

What You Bring:

• Prior experience managing a call center or customer service team

• Strong communication, coaching, and conflict resolution skills

• Comfortable with evening and weekend availability

• Tech-savvy with solid computer and CRM skills

• Goal-driven mindset with a commitment to excellence

Why Join Us:

• Competitive salary with performance-based bonuses

• Supportive team culture in a growing company

• Opportunities for advancement and professional development

Take the next step in your career and be part of a company that’s redefining the industry.

Apply today and lead a team that makes a difference, one call at a time.

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