Job Description

Summary:

We’re looking for a Business Analyst with hands-on Epicor Prophet 21 (P21) experience to support a fast-growing, multi-location distribution company. This role will be responsible for identifying, analyzing, and implementing ERP-driven process improvements across departments including Purchasing, Sales, and Operations , and providing strong daily user support. Experience with Wireless Warehouse for P21 is a significant plus. You must be self-driven, collaborative, and able to thrive in a fast-paced environment.

Key Responsibilities:

• Serve as the internal subject matter expert for Epicor Prophet 21 (P21) , ensuring the ERP supports business needs across all departments.

• Collaborate with stakeholders to gather and document business requirements, particularly in the areas of Purchasing, Sales, Operations, and Inventory Management .

• Provide day-to-day end-user support and training for over 200 users across 40 locations.

• Lead or participate in the configuration, testing, and deployment of ERP enhancements and integrations, including Wireless Warehouse .

• Analyze current and future business processes, identify gaps or inefficiencies, and recommend solutions to improve performance and scalability.

• Develop and execute test plans and user acceptance testing for ERP changes and upgrades.

• Translate business needs into functional and technical specifications; work closely with developers and vendors as needed.

• Maintain detailed documentation including SOPs, functional workflows, and training materials.

• Support reporting and analytics initiatives using tools like SQL and Power BI.

• Manage or support projects using established project management methodologies (Agile/Waterfall).

Qualifications:

Required:

• 2+ years of hands-on experience with Epicor Prophet 21 ERP .

• Experience supporting key business functions: Purchasing, Sales, Operations, and Warehouse Management .

• Proven experience in a Business Analyst or ERP Analyst role with a distribution or multi-location business.

• Strong communication skills with the ability to work cross-functionally with IT teams, stakeholders, and end users.

• Self-starter with the ability to work independently as well as in a team environment.

• Proficiency with Microsoft Office tools including process documentation and workflow mapping.

• Ability to write SQL queries and create simple reports or dashboards.

Preferred:

• Experience with Wireless Warehouse for P21 .

• 3+ years of overall IT/business analyst experience.

• Familiarity with Power BI or other reporting/analytics tools.

• Bachelor’s degree in IT, Business, or a related field.

• Familiarity with project management tools such as JIRA or Confluence.

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