Job Description

This role requires candidates who are currently authorized to work in the U.S. without sponsorship, and C2C arrangements are not accepted.

We are seeking three Business Analysts with a strong focus on documentation, traceability, and QA alignment to support ongoing enterprise-wide initiatives. This role requires a candidate who is proactive, analytical, and comfortable working with fragmented data and undefined processes. The ideal individual thrives in dynamic environments and has a keen ability to bridge business needs with technical execution. UKG is also good to have.

Key Responsibilities:

Primary Responsibilities:

• Reverse-engineer existing regional documentation to reconstruct delivered functionality

• Rebuild and validate traceability from business requirements through test cases and outcomes

• Develop and implement a scalable traceability framework for future rollouts

• Standardize documentation deliverables, formats, and expectations across teams

• Collaborate with cross-functional stakeholders to establish sustainable documentation and testing practices

Secondary Responsibilities:

• Conduct interviews with business users and subject matter experts to gather new requirements

• Support tool/process enhancements including JIRA workflows, templates, and documentation systems

• Assist in onboarding and aligning new analysts and regional team members

• Provide input on improvements to test management and documentation systems

Required Qualifications:

• 5+ years of experience as a Business Analyst in enterprise environments

• Strong experience with JIRA for managing requirements, workflows, and traceability

• Demonstrated ability to create and manage traceability matrices

• Expertise in Excel , including use of functions such as VLOOKUP, pivot tables, and data tracking

• Proven ability to reverse-engineer documentation from limited or fragmented data

• Familiarity with software development lifecycle (SDLC) and QA processes

• Background in large enterprises , preferably in regulated industries such as healthcare

• Strong written and verbal communication skills, with attention to detail in documentation

• Ability to work semi-independently while collaborating effectively across functions

Preferred Qualifications:

• Experience in healthcare or hospital systems , particularly with EPIC

• Proficiency in Lucidchart , Visio , Confluence , or similar documentation tools

• Familiarity with Zephyr , Xray , or other JIRA-integrated QA/test case tools

• Exposure to process modeling techniques (e.g., BPMN diagrams )

• Experience managing or cleaning up vendor/consultant deliverables

Ideal Candidate Traits:

• Flexible and adaptable; thrives in ambiguous, fast-paced environments

• Hybrid BA/QA mindset, with a strong understanding of both business needs and testing frameworks

• Process-oriented and skilled in creating clarity from chaos

• Proactive communicator with a disciplined and structured documentation style

• Enterprise-savvy, capable of navigating politics, siloed teams, and complex systems

Disqualifiers / Red Flags:

• Requires constant direction or lacks initiative

• Inability to describe specific traceability or documentation challenges they’ve solved

• Produces inconsistent or vague documentation

• Background limited to startups or small organizations lacking structure

• Overly rigid and uncomfortable operating without defined templates or tools

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